Terms and conditions of use

1. When applicable

This website is operated by Plenty Perfumes Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Plenty Perfumes Ltd. Plenty Perfumes Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. How the contract is formed between you and us

2.a You may place an order to purchase a product advertised for sale on the site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Confirm Purchase" button on the "Shopping cart" page.

2.b After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.

2.c The contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

2.d We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

2.e We may be unable to process your order if:

    The product you ordered is out of stock or discontinued;

   or

    There is a problem with authorisation of your payment

3. Our cancellation, returns and refund policy

You might cancel your order, or any part of it, at any step prior to the order is dispatched, and up to 30 days afterwards. You will need to get in touch with us before returning any products for a refund or an exchange. Ifyou cancel your order before it has been sent, we will issue a complete refund immediately.

Wherever you make a decision to cancel an order after dispatching the order, you will be under a duty to return the products or whole order to us. All returns should be sent through recorded/registered mail within 30 days after the items have been delivered. Right up until such time as they are returned, you must maintain ownership of the goods and take reasonable care of them. You ought to return the products to us unused and in the same condition in which you received them along with the original product packaging. Our return address can be found on the contact us page here.

Once you cancel your purchase and return the products, any amount debited for the products will be paid back to your credit card, debit card or PayPal account. We will generally refund any money received from you using the same payment method formerly used by you to pay for your order. Repayments for items bought as gifts can only be refunded to the credit or debit card of the person who placed the order. We will usually process the repayment due to you as soon as possible, although it may take up to seven days after receiving the order back from you. We can't process your refund or exchange till we get the order or product back. We highly recommend that you obtain a proof of postage receipt when mailing your items or order back to us. You are also required to pay for any further shipment costs if you are exchanging an item. If an order can't be delivered due to no one being at the delivery address and the item isn't collected from the local delivery office afterwards, we can only issue a repayment of the order excluding the original delivery costs once the package has been delivered back to us by the postal service. If any product you purchased is damaged, faulty or wrong, when delivered we may provide you with an exchange or refund as best suited, in accordance with your protection under the law.

If you believe an item is faulty, you ought to return the item to us after getting in touch with us. If you have any inquiries concerning returns, please get in touch with us. We are not able to cancel your order when you return your products in an used condition. If you buy any loose perfume oils and have tried out a little (a drop or two) and don't like it, we are pleased in refunding or exchanging the product.

4. Access to plenty perfumes.com

We will do our best to ensure that the availability of the plenty perfumes.com will be uninterrupted and that transmissions will be error-free. However this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted because of repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

5. Processing your orders and payment including our security policy

5.a The price of any product will be as quoted on our site, except in cases of obvious error.

5.b These prices do not include VAT as we do not charge VAT and exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in our shipment information.

5.c Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.

5.4. We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards and Paypal by completing the relevant details on the Sage Pay page.

5.5. By using a credit/debit card or Paypal to pay for your order, you confirm that the card/account being used is yours. All credit/debit card/Paypal account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card/Paypal payment in accordance with your order.

5.6. Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

5.7. If the product is out of stock we will issue a full refund within 48 hours.

5.9 You can change the currency on our site to get an estimated amount in your local currency. Our website currency conversion tool uses the latest market rate, but this rate will not be the same as your bank or PayPal. The final checkout currency will always be in British Pounds (GBP), you will be shown an exact GBP amount before making payment on the secure Sage Pay website.

6. Delivery policy

6.a Delivery times :

Royal Mail First Class - 1-3 working days (estimated as not a guaranteed service) after dispatch

Royal Mail Second Class - 3-5 working days (estimated as not a guaranteed service) after dispatch

Royal Mail Special Delivery - Next working day after dispatch

6.b Whilst we make every effort to deliver goods within the stated time periods, we cannot guarantee delivery to be on time or accept liability for deliveries made outside these timescales. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

6.c All items are subject to stock availability.

6.d When we deliver your order to you, you may be asked to sign for the goods to acknowledge that you have received them.

6.e Please note that if you wish to return goods, you have 28 days from receipt of the goods to return them to us. For further information on returns see Shipping and Returns.

6.f If an item is faulty please contact us and we will arrange a replacement.

7. Privacy policy

Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfill your online order.

This notice sets out the information collected about you through the use of plenty perfumes.com.

7.a Information collected

When you place an order, we may ask you for certain information and you may submit personal data to plenty perfumes.com(for example your name, phone number, billing address, shipping address, email address).

We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

This information will be kept securely in accordance with our internal security policy and may be used to:

  • Process your order
  • Provide you with an efficient, and reliable service
  • Help fraud prevention i.e. address details are checked against the confirmed PayPal address, we reserve the right to refuse orders on that basis
  • Provide a more personal shopping experience

By making an order and submitting your data you agree to this use. We will never collect sensitive information about you without your explicit consent.

7.b Use of cookies

Cookies are pieces of data that a website can transfer to an individual’s computer hard drive for record keeping. Cookies can make websites easier to use by storing information about your preferences on a particular website. The information may remain on your computer after the Internet session finishes and you leave the website but you can delete them using some browsers, manually or using system utilities. Most internet browsers are pre-set to accept cookies.

If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. This site will work more efficiently if receipt of cookies is enabled but it will still operate correctly if you disable cookies.

7.c Other websites

Our website may contain links to other websites which are outside our control and are not covered by this privacy notice. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

7.d Changes to this privacy notice

From time to time plentyperfumes.com may change this privacy notice. You may therefore wish to check our privacy policy each time you submit personal information to plenty perfumes.com. The latest privacy notice will always appear on our terms and conditions.

8. License for website access

8.a plenty perfumes.com grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of plentyperfumes.com. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

8.b This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

8.c You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of plentyperfumes.com without express written consent. You may not use any meta tags or any other "hidden text"using plentyperfumes.com or trademarks without the express written consent of plentyperfumes.com. Any unauthorised use terminates the permission or license granted by plentyperfumes.com.

8.d You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the any page of plentyperfumes.com as long as the link does not portray plentyperfumes.com or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any plentyperfumes.com logo or other proprietary graphic or trademark as part of the link without our written consent.

9. Conduct

9.a You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

9.b You understand that you, and not plentyperfumes.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

9.c You must not use the website for any of the following: for fraudulent purposes, or in connection with a criminal offence or other unlawful activity; to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" - to cause annoyance, inconvenience or needless anxiety

10. General

10.a The use of our site and any contracts formed are governed by English law.

10.b We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

10.c Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

10.d A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

10.e If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceable of such provision shall not affect the other provisions of these terms and conditions.

10.f We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

10.g You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

10.h We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

10.i There are links on our website to third party websites which may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.

10.j These terms and conditions govern the entire trading relationship between ourselves and you and will remain in force for the duration of our trading relationship.

10.k We will use reasonable resources to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information.

10.l These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

11. Events outside our control

11.a We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control. All the above terms are part of our commitment to quality service. They do not affect any of your statutory rights as a consumer.